Three ways to ask
- In the app. Open Echo Estate, tap your picture at the top right, then Delete My Account.
- In the web admin. Sign in at echoestate-admin.avionsoftware.in, open Settings, then the Account tab. Team members who are not owners use Delete My Account at the bottom of the menu.
- If you cannot sign in, use the form below. We will check that you are the owner of the account before we delete anything.
In the app and the web admin, an owner chooses between deleting only their own login and deleting the whole brokerage. Other team members can delete only their own login. The only owner of a brokerage who still has team members must first make someone else an owner, or delete the whole brokerage.
What is deleted
- Your own login: your name, mobile number and email address are removed, you are signed out everywhere and the number can be used to sign up again. The buyers, sellers and follow-ups you owned go to an owner of your brokerage, and your brokerage keeps its calls and records.
- The whole brokerage (only an owner can ask for this): every buyer and seller, listing, photo and document, requirement, site visit, deal, follow-up, call and recording, uploaded file, phone line setting, notification and team login of the brokerage is permanently deleted from our systems and from file storage.
What is kept, and for how long
- Billing records: what we must keep about a brokerage's subscription for the period Indian law requires, with no link to any person's login or to the brokerage's data.
- Proof that the deletion was done: the company name, the type of deletion and the dates. No names, phone numbers or email addresses.
The 14 day waiting period
When you ask, we show the date on which the deletion will happen. Until then you can open the same screen and press Cancel Deletion, or simply sign in again and press Cancel Deletion on the banner. For a brokerage, any owner can cancel. After the date, a nightly job carries out the deletion and it cannot be undone.
Cannot sign in? Send us a request
Fill in the form. We will contact you to confirm it is really you, usually within 7 days, and then delete the account and its data. Nothing is deleted from this form until we have confirmed.
Questions
Email echoestate-support@saraltechnomart.com. See also our Privacy Policy.