1. Who we are
Echo Estate is developed and operated by Avion Software Technologies India. It is a business-to-business application for property brokerages and their teams.
2. Roles
Each brokerage decides what it enters about its own buyers, sellers and properties and why; for that data it is in charge and we process it on its instructions. For our own account, sign-in, subscription and support records we are in charge.
If you are a buyer or seller and have a question about your data, please contact the brokerage first. We will help them respond.
3. What we collect
Account: your name, mobile number, optional email and role, and the brokerage name.
What a brokerage enters: buyers and sellers (name, mobile numbers, optional email, city), property details and photos, requirements, site visits, deal steps, follow-ups and notes.
Calls placed from the app: time, duration, the people on the call, the recording, a text transcript and an AI summary. A call made outside the app by an owner or manager is not recorded by us.
Messages: sign-in codes and notifications we send by WhatsApp, SMS and email, and a record that they were sent.
Device and use: the app version and basic technical logs to keep the service secure.
4. How we use it
To run Echo Estate for the brokerage; to place and record calls; to turn call audio into text and summaries and to read a typed search into filters using AI; to send notifications; to keep the service secure and fix problems; and to bill the brokerage for the subscription.
Phone numbers are never sent to an executive’s screen or app. The server places the call. Property words and place names, never names or phone numbers, are what we send to the AI search.
We do not sell personal data and we do not use it for advertising.
5. Who we share it with
Service providers that help us run Echo Estate, only for that purpose: a telephony provider (Plivo) for calls and SMS; Meta (WhatsApp Business) and Resend for messages; OpenAI for transcription, summaries and search; and our hosting and storage providers.
6. Separation and security
Every brokerage’s data is kept separate from every other’s. Only the lists of cities, localities and societies are shared. Data is protected in transit and access is limited by role.
7. How long we keep it
While the brokerage is a customer. When an account is deleted (see Delete Account) its data is removed after a 14 day waiting period, except records we must keep by law.
8. Your rights
You can ask to see, correct or delete your data. Write to echoestate-support@saraltechnomart.com. If your data was entered by a brokerage we may pass your request to them.
9. Changes and contact
We will update this page when things change. Questions: echoestate-support@saraltechnomart.com.